FAQ

Got a question ? Find the answers in our FAQ.

If you can’t find what you’re looking for, please contact us anytime for further assistance.

1. Are your products genuine?

All our products are 100% genuine and imported directly from the manufacturer.

Please visit our blog, sometimes we will post pictures of our suppliers at International School Fairs and Educational Forums and Conferences.

2. Is shipping free?

EAST & WEST MALAYSIA

Yes! shipping is free to East & West Malaysia for orders RM100 (after discount) and above!

For orders below RM100 (after discount), the shipping fee is a flat rate of RM15.

3. Do you ship Internationally?

International Shipping is available upon request, please send us a message here for more information.

4. How long does delivery take?

Delivery normally takes 1-3 working days to West Malaysia and 1-3 weeks to East Malaysia. We can arrange faster delivery to East Malaysia on request.

5. Can I track my order?

Yes, we will give you details of the tracking number and courier company when we send your order confirmation.

Please make sure someone is in to receive delivery, perhaps it is better to use an office address as the courier company will normally deliver during office hours.

If no one is at home when the order arrives, the courier company will leave a delivery note which will have details on where to collect your order.

6. What if there is no information on my shipment when I search the tracking number?

Sometimes the data has not yet been uploaded by the courier company. Please try again later or if you need help with the tracking, please contact us here.

7. I received the wrong order or my order is incomplete or has wrong items.

We do try our best to pack orders correctly, but unfortunately, sometimes we make mistakes. If this happens we feel really bad and are very sorry and will send you missing orders or items straight away free of charge and hope that you will forgive us!

8. I received a faulty item

This rarely happens, but when it does we are very sorry and will send a replacement straight away, free of charge. Please contact us here and send us a photo of the defect so that we can inform the manufacturer.

If we are out stock and cannot send you a replacement we will issue you a full and immediate refund.

9. What happens if an item is out stock?

We are very sorry if this happens and if you have already paid for the item we will issue a full refund immediately straight into your bank account regardless of the method of payment.

10. I am a school and would like to receive a quotation

We supply resources and work closely with the top International Schools in Malaysia and we are happy to provide you with quotations for bulk orders and special requests.

Please screenshot your shopping cart and e-mail it to orders@amberbrooklearning.com

Alternatively, you can e-mail us a list of items. If there are items which are not listed on our website that you are looking for please let us know, we may still be able to quote you for these items.

We are able to source items from well-known overseas manufacturers and suppliers and from familiar educational resources specialists such as TTS, Hope, Technology Supplies and MTA at competitive prices. 

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